In addition to having a pleasant voice and strong customer-service skills, you must have high-speed Internet access, a computer, a landline, and a quiet place to work—all of which you pay for on your own.
Expect to make an average of $8 and $15 an hour depending on your experience, call volume and accounts. Be prepared to work a minimum of 15 to 20 hours per week, although some agents work 40 hours to 60 hours when their schedule permits.
Among the companies to explore:
www.alpineaccess.com
www.liveops.com
www.workingsol.com
www.arise.com
www.customloyal.com
www.acddirect.com
www.westathome.com
www.convergysworkathome.com
www.hirepoint.com
www.intrep.com
www.vipdesk.com
and others hire year-round, and during the holidays they’re all eager for great talent as they prepare for a very busy holiday season. Each company has different needs, hours, clients, payment schedules, etc., so be sure to check with a few of them to determine the best match for you.
*You must use caution when visiting these sites. Even though they contain a lot of legitimate information, they also lead to links to stuff that’s not legit. Be cautious about the sites and the ads you see and NEVER respond to check-cashing, wire transfer or Western Union related offers.
Interviewing for Virtual Customer Service
Treat virtual interviews just like in-person interviews. You can’t be any less professional, just because you’re not sitting across the desk from an interviewer. No background noise like crying babies, barking dogs, or TV.